Time and Attendance Analyst

Melville, NY
Full Time
Mid Level
Position Summary:
PrestigePEO is seeking a client-focused, Time & Attendance Analyst to join our growing team. In this role, you will provide front-line support to clients and internal stakeholders regarding timekeeping platforms such as Kronos, TimeCo, and PTO tracking within PrismHR.
You will act as a trusted partner to clients, resolving system issues, assisting with configurations, answering questions, and ensuring the optimal use of timekeeping systems. You will also collaborate closely with internal teams to drive solutions and enhance the client experience.
Key Responsibilities:
  • Client Support & Troubleshooting
    • Serve as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHR.
    • Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing.
    • Guide clients through system navigation, functionality questions, and problem resolution in real-time.
  • System Configuration & Administration
    • Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals.
    • Support onboarding of new clients and system users within timekeeping platforms.
  • Reporting & Feedback
    • Track, log, and report on client interactions, open issues, and resolutions using internal systems.
    • Identify patterns or recurring issues and suggest improvements to workflows or training materials.
Required Experience & Qualifications:
  • 1–5 years of experience with timekeeping, HRIS, or payroll systems.
  • Experience working with Kronos (UKG), TimeCo, and/or PrismHR strongly preferred.
  • Prior experience in a client-facing role, with a strong focus on customer service and communication.
  • Working knowledge of timekeeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus.
Key Skills & Competencies:
  • Excellent verbal and written communication skills with a strong customer service orientation.
  • Comfortable managing a high volume of inquiries while maintaining attention to detail and follow-through.
  • Strong troubleshooting and problem-solving skills; persistent in finding root causes and driving resolution.
  • Self-motivated with the ability to work independently and as part of a cross-functional team.
  • Able to prioritize and multi-task in a fast-paced, client-driven environment.
  • Proficiency in Microsoft Office, especially Excel; experience with ticketing systems or CRM platforms is a plus.
  • Capable of leading virtual trainings or client walkthroughs via Zoom or Teams.
This role is hybrid in the Melville, NY office.  3 days in the office - 2 days work from home.
Salary up to $75K based on experience.
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