Project Manager
Reports to: Director of the PMO
Position Description:
The Project Manager is responsible for the successful delivery of complex, cross-functional projects across the organization in alignment with the PMO’s standards and governance. In collaboration with the Director, this position will play a key role in supporting the growth and success of the newly established PMO.
Roles and Responsibilities
Project Execution & Delivery
Lead all phases of the project lifecycle from initiation to closure, ensuring successful delivery within defined scope, timeline, and budget.
Serve as the primary point of contact for internal stakeholders and cross-functional teams on assigned projects, ensuring clear communication and alignment.
Proactively identify, analyze, and manage project risks, dependencies, and issues, developing effective mitigation and contingency strategies.
PMO Success
Adhere and contribute to the refinement and institutionalization of PMO methodologies, processes, templates, and tools.
Develop and maintain comprehensive project documentation and status reports for inclusion in PMO portfolio reporting.
As needed, provide coverage and PM support to the Director on high-priority or emergent requests of the PMO
Serve as a thought partner in the PMO’s ongoing process development and improvement efforts
People Management
Coordinate and lead project team members, building rapport and cohesiveness within the project team
Process Improvement
Identify, document and assist in the prioritization of opportunities for process and system improvement; facilitate stakeholder discussions and solution development efforts
Education and Experience
Education: Bachelor's degree in Business Administration, Project Management, or a related field.
Experience: 3-5 years of progressive experience in managing complex, multi-stakeholder projects. Experience in healthcare, tech or benefits space desired.
Certification: Project Management Professional (PMP) or equivalent certification (e.g., PRINCE2) desired. If not currently certified, intent to pursue certification within a reasonable timeframe must be part of the professional development plan.
Technical Skills: Proficiency in or ability to learn and effectively leverage project management software (e.g., Jira, Smartsheet, Confluence, MS Teams).
Key Competencies and Skills
Leadership:
Proven experience in leading diverse stakeholders without formal authority
Confident in presenting to and working with executive leaders; uses discretion when liaising between leadership and the project team
Strong meeting facilitator with ability to navigate interpersonal dynamics and achieve intended outcomes
Leverages the expertise of team members appropriately to make informed project decisions and recommendations
Communication: Exceptional communication (written and verbal) skills with ability to tailor information/presentation to the audience
- Methodology Expertise: Knowledge of project management methodologies and ability to adapt the project management approach to the needs of the organization.
- Adaptability: Proven ability to manage multiple simultaneous projects and re-prioritize as necessary; provides direction and buffer to project teams as organizational needs or guidance change
Critical Thinking:
Willingness and ability to become a SME when required for the successful execution of the project
Capable of partnering with stakeholders to translate high-level business needs into technical or operational capabilities (i.e. playing an active role in the planning, analysis and design phases of a project)
Uses sound judgment to identify project risks that require escalation and provide the necessary information to mitigate/resolve timely