IT Specialist

Melville, NY
Full Time
Mid Level
Position Description: We are seeking a motivated IT Specialist to join our growing team. The primary responsibility in this role will be to provide technical support to users and clients in a timely and efficient manner.  You will work with a tight knit group of admins and engineers to support the day-to-day operations of Prestige employees, their clients and our service offerings out of our Melville, NY location with some local travel being required at times for satellite offices or the setup of corporate events.   
Job hours, M-F (9AM to 5:30PM) may change based on business demands
In office five (5) days a week.
Salary range based on experience $65K - $75K.

Roles and Responsibilities:

  • Take ownership of the Helpdesk system.
      • Provide general IT support to users through the system, on the phone, in person, email or chat.
      • Ensure the proper recording, documentation and escalation of tickets related to all requests.
  • Manage IT Assets and inventory.
      • Catalog and track all IT assets through their lifecycle.
      • Maintain inventory of equipment and user peripherals (mice, keyboards).
  • Provide remote support of timeclock infrastructure and software to clients.
  • Document and maintain SOP’s outlining procedures for troubleshooting our various systems.
  • Assist the Infrastructure manager with general network and server maintenance.
  • Perform moves of office equipment, set up computer systems, should be able to lift up to 30lbs.
  • Recommend procedure modifications or improvements.
  • Preserve and grow your knowledge of helpdesk procedures, products and services.
  • Act as a Secondary or Tertiary point of contact for other IT staff and services.
  • Other duties as assigned by the IT Management Team.
  • Participate in a rotating on-call schedule.

Requirements:
  • Expert in Microsoft Office (and apps), specifically Azure and Administration
  • Expert in Windows and System Configuration
  • In-office work setting
  • Manage desktops, user accounts and permissions.
  • Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and office equipment.
  • Build, repair and troubleshoot workstation and server hardware.
  • Assist in the development and implementation of new technology systems designed to meet business goals in other departments.
  • Manage VPN’s and VoIP inter-office communication.
  • Ability to work nights, weekends and on-call basis as needed.
  • Onboarding/Offboarding: Perform onboarding and offboarding tasks, ensuring a smooth transition for new hires and terminations.
  • Documentation: Accurately document support requests, including problem descriptions, resolutions, and data. Contribute to the creation and maintenance of knowledge base.
  • Ticket Management: Manage and prioritize support tickets, escalating more complex issues to higher-level technicians as needed.
Education and Experience Qualifications:
  • Bachelor’s degree or equivalent experience in related field
  • 4+ years of hands-on IT experience
  • Knowledge of a Professional Employer Organization (PEO) a plus.
Skills and Personal Qualifications:
  • Working knowledge of IT Service Desk functions
    • Windows 10/11 general knowledge and provisioning.
    • Software Installations (Office, Adobe)
    • Active Directory, VoIP, E-mail, DNS, DHCP
    • IT Asset Management and Monitoring (Lansweeper)
    • Cyber Security Best Practices
    • Office 365 tenant management
  • Familiarity with Human Resource IT Services is a plus (Timeclocks, Kronos, Prism)
  • Customer Focus: Prioritize user needs and deliver exceptional service.
  • Technical Proficiency: Demonstrate expertise in IT systems and technologies.
  • Problem Solving: Identify and resolve issues efficiently.
  • Collaboration: Work effectively with cross-functional and international teams.
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